Damaged Goods Return Policy

We try to ensure that all products are checked before packing and reasonably packaged. If you receive your order and are not satisfied with the goods please inform us within seven days of your receipt of said goods.

All products returned other than faulty are returned at the cost of the customer, all faulty products are returned at our own cost. We will offer an option to exchange products if they are faulty on delivery and we are notified within ten days of the customers receipt of the product. All products to be returned must be carefully repackaged and sent back to us as soon as possible.

This does not affect your statuary rights.

Contact Informaion

Postal Address:
Mark Lambert
40 Rutland Road
Retford
Notts
DN22 7HF

Telephone:
Landline +44 (0)1777 860 009
Mobile +44 (0)7936 711 790

Email:
battleminiatures@hotmail.co.uk

Postage Rates UK

Postage rates are based on a percentage of overall order value.

Our postage rates are:
Order value of £0 to £25.00 - 40%
Order value of £25.01 to £40.00 - 30%
Order value of £40.01 and above - Free Postage*
UK orders of £40.01 and over will have the postage charges refunded when the order has been processed.
This is due to automated Paypal ordering restrictions.

*Excludes UK orders £40.01 or over that contain 6mm/10mm fencing or walls, and the majority of items being fencing/walls. Postage for these items will be charged at cost with any excess refunded as normal.

Postage Rates Overseas

Our postage rates are:
Order value of £0 to £25.00 - 40%
Order value of £25.01 to £75.00 - 30%
Order value of £75.01 to £200.00 - 20%
Order value of £200.01 and over - Free Postage

USA orders of £200.01 and over - Free Airmail to USA excepting Remote area's which will carry a courier surcharge of £17.25

Rest of World orders of £200.01 and over - Europe, Australia, Canada, New Zealand and Rest of World where we will discount the Overland/Airmail by 10% of order value.